Privacy policy

This Privacy Policy explains how Car Leni hai Technologies Private Limited ("Car Leni hai", "we", "us") collects, uses, stores and protects your personal information when you use our marketplace, in compliance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (and related rules).

• Account & identity: mobile number, name, email, date of birth, address, city, state and any identity documents (e.g. PAN, Aadhaar, driving licence) you choose to verify.
• Vehicle data: details you provide when listing a vehicle, including registration number, photos and videos.
• Usage data: pages visited, searches, saved searches, bids, transactions and device/technical information.
• Communications: records of your messages and support enquiries.

• To provide and operate the marketplace and its features.
• To verify identity and vehicles for trust and safety.
• To process subscriptions, referrals and auction registrations.
• To send service communications (OTP, plan activation, auction updates).
• To improve our services, prevent fraud and comply with the law.

We believe in quiet, opt-in communication. We only send marketing or promotional messages to users who have explicitly opted in (e.g. via newsletter or WhatsApp opt-in flags). Saved-search price-drop alerts are sent only when you turn them on. You can change your preferences at any time by contacting us.

We process personal data based on your consent, the performance of a contract (e.g. providing a subscription you purchased), legal obligations and our legitimate interests in operating a secure marketplace. You may withdraw consent at any time, subject to legal/contractual requirements.

We do not sell your personal data. We may share information with:

• Other buyers/sellers/dealerships as necessary to complete a transaction.
• Payment processors, banks/NBFCs and verification partners (e.g. Vahan/DigiLocker) you authorise.
• Service providers that help us operate (hosting, messaging, analytics).
• Government/regulatory bodies where required by law.

We retain personal data only as long as necessary for the purposes described in this policy, to comply with legal obligations and to resolve disputes. Chats may be auto-deleted after 90 days depending on your plan.

We use reasonable technical and organisational measures to protect your data, including encryption in transit, access controls and secure storage. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

You have the right to access, correct, update or delete your personal data, to withdraw consent, and to restrict or object to certain processing. To exercise any of these rights, write to us at privacy@carlenihai.com.

The Platform is not directed at children under 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us so we can delete it.

We may use cookies and similar technologies to remember your preferences, understand usage and improve the Platform. You can control cookies through your browser settings.

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the date of the last update.

For privacy-related questions or to file a grievance, contact:

• Grievance Officer: grievance@carlenihai.com
• Email: privacy@carlenihai.com
• Toll free: 1800-120-0000 (Mon–Sat, 9 AM – 8 PM)